Sidehistorik
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Hence, we need "Incident start", "Incident End" fields for the white dot times, as the "issue created" is the red dot, and "Issue Resolved" is the Green dot.
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The simple solution is to boil down a very ambisioned workflow with a lot of transitions to the needed ones, often identified by the fact that the assignee changes with each transition. |
The use of Plugins and custom code
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